Resort Host

Posted on

Admin & General

KEY RESULT AREAS
1.To greet guests on arrival at the hotel and conduct check-in and registration procedures.
2.To check villas prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
3.To implement and maintain guest recognition programme.
4.To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
5.To maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
6.To handle inquiries by providing appropriate information.
7.To conduct inspections of the public areas of the main lobby ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.
8.To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.

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