Admin & General
Job Purpose : Direct, control and co-ordinate all Front Office operations to provide efficient, prompt, proactive and courteous services, thereby ensuring the hotel achieves its financial and guest satisfaction objectives.
1. Directs and co-ordinates all subordinate Front Office associates to ensure that all day to day operational matters are handled on time and guest expectations are met.
2. Co-ordinates with housekeeping to ensure that rooms are serviced according to guest requirements and those vacant rooms are cleaned according to arrival schedules.
3. Controls and monitors the room inventory to maximize the hotel yield, ensuring strategically controlled overbooking during peak periods.
4. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
5. Co-ordinates the procedures involved in the provision of guest in-room amenities.
6. Co-ordinates the procedures involved in guest recognition programmes including VIPs.
7. Controls room rates implementing changes when necessary.
8. Conducts periodic checks on guest rooms and public areas to monitor standards of maintenance and housekeeping
9. Monitor Revinate scorecard and Tripadvisor ranking and make sure the rating, positive review and number of review are in line with company goal.
10. Monitor department Profit and Loss. Make sure it is balance.